Shipping & Returns
We make every effort to ship your order within 1-2 days of purchase and it typically takes 3-4 days to ship. After your order is shipped, you'll receive an email with tracking information. You can expect your order to arrive within 7-10 business days from time of purchase depending on your proximity to Minnesota.
Thank you for making sure the shipping information you provide is accurate! If you discover an error on your confirmation email, please inform us ASAP and if your shipment hasn’t already gone out, we’ll quickly make the correction. If orders are undeliverable and returned to sender due to incorrect information we’ve received, we will be happy to resend the order after we’ve received the item and collected new shipping fees. We can also issue a refund for the order, minus the original shipping charges.
We’re happy when you’re happy, and we proudly stand behind our products. Should you find yourself less than satisfied with your order, shoot us an email at firstname.lastname@example.org within 30 days of delivery and we’ll give you instructions for returning your order. To receive a full refund of the purchase price (minus shipping), all items must be received back in new and unused condition. At our discretion, partial refunds will be issued for use or damage. Rest assured, we are happy to discuss the condition of your product prior to your return if you have any concerns. Refunds issued may take up to 10 days to process.
We can easily exchange your new and unused order within 30 days of delivery. We do not offer exchanges for single tiles. Please indicate the reason for the exchange in an email to email@example.com with your original order number and we’ll send you instructions on how to proceed. Shipping charges for the original and exchanged products delivered to you will not be refunded. Please see our Return Policy for qualifications for a full refund of the purchase price of the original order.