FAQs
We make every effort to ship your order within 1-2 business days of purchase and it typically takes 3-4 days to be delivered. After your order is shipped, you'll receive an email with tracking information. You can expect your order to arrive within 7-10 business days from time of purchase (depending on your proximity to Minnesota). Please note that sales and holidays can result in a longer timeframe, based on the number of orders we receive and carrier delays.
Thank you for making sure the shipping information you provide is accurate! If you discover an error on your confirmation email, please inform us ASAP. If your shipment hasn't already gone out, we'll quickly make the correction. If orders are undeliverable and returned to sender due to incorrect information we've received, we will be happy to resend the order after we've received the item and collected new shipping fees. We can also issue a refund for the order, minus the original shipping charges.
Easily hang your tile board with our premium hanging strips with no nails, holes, or hassle. Requires separate purchase, not included with purchase of board.
Shipping charges are non-refundable and we are not responsible for return shipping costs. If you aren't 100% satisfied with your order, reach out to our Stiles Customer Satisfaction team within 30 days and we'll take care of you - no sweat! We've got you covered.